Privacy Policy

At coachoutlet-sale.com We take care for your informationĀ In addition to these event limitations, Coach may also place a limit on volume purchases over an extended period of time. This is necessary to ensure that all of our customers have a fair and even chance of obtaining great quality and value in all sales to which they are invited. This quota is at Coach’s discretion and may vary from time to time. In order to protect our brand and ensure the provision of excellent after-sales service, Coach reserves the right to cancel any order placed by individuals who Coach has reason to believe are reselling Coach merchandise through unauthorized channels.

CAN I ORDER BY PHONE?

Yes! Online orders for invitees can be assisted by calling toll-free at 1-800-307-0040.

CAN I ORDER ON-LINE AND PICK UP IN A COACH STORE?

No. We do not offer in-store pick up in for Coach Factory Online orders. However, you can contact a Factory Store to make a purchase directly from that store. Click here to find a store near you.

CAN MY ORDER BE GIFT WRAPPED?

Gift packaging is currently unavailable.

WILL AN EGIFT CARD PURCHASE COUNT TOWARDS MY FREE SHIPPING QUOTA?

To be eligible for free shipping you must meet the threshold with your merchandise subtotal. This does not include eGift Card purchases.

PAYMENT INFORMATION

HOW IS SALES TAX CALCULATED?

The sales tax quoted at time of checkout is an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes based on your local tax rates.

WHAT FORMS OF PAYMENT ARE ACCEPTED?

Coachoutlet-sale.comis currently accepting orders using Visa, Mastercard, American Express, Discover, Diner’s Club, JCB, PayPal and Coach Gift Cards. We currently cannot accept international credit cards, merchandise credits or checks.

IS IT SAFE TO USE MY CREDIT CARD?

Coach Factory Online accepts credit card payments through a secure online server.

SHIPPING INFORMATION

WHERE CAN I SHIP MY ORDER?

Orders can be shipped within the Continental US, in addition to Alaska, Hawaii, Puerto Rico, and Canada. Estimated time includes processing and shipping for Continental US only.

REPAIRS

DOES COACH OFFER A REPAIR SERVICE?

Coach products are made to ensure satisfaction and service for the natural life of the product. If, during its lifetime, your item should require repair, we offer a repair service for many of our products. There is a shipping and handling charge of $20 (plus tax, where applicable) for each item submitted for repair. Please be sure to ship your item by insured, traceable means, such as UPS insured or insured mail. Please send to:

C O A C H

Attn: Returns

One Coach Way

Jacksonville, Florida 32218

Be sure to include a note with your address, daytime phone number, email address and instructions, or use our Repair Service Request Form which you may print and send in to Coach along with your repair.

Click here to view a Watch Repair Service Request form

Click here to view a Sunwear Repair Service Request form

Repairs to Coach eyewear (due to customer cause) which are not covered by the warranty, are available as follows:

Lens (pair) $30 (includes postage)

Front of frames $80 (includes postage)

Sides of frames (temples) (pair) $80 (includes postage)

No-charge repairs which require a $20 shipping and handling charge, are as follows:

  • Temple Screws
  • Eyewire Screws (Metal Frames)
  • Nosepads Screws (Metal Frames)
  • Temple Tip Covers

  • DOES COACH OFFER A REPAIR SERVICE FOR CONSUMERS RESIDING OUTSIDE THE UNITED STATES AND CANADA?

At this time, we are unable to offer repair service for our consumers who reside outside the United States and Canada. Please contact your local Coach Store for assistance with your repair request.

IS THERE A CHARGE TO HAVE A COACH ITEM REPAIRED?

There is a shipping and handling charge of $20 (plus tax, where applicable) for each item submitted for repair.

WHAT ARE THE TIME ESTIMATES TO PROCESS A REFUND, EXCHANGE OR REPAIR?

Please allow a processing time of two to three weeks for refunds and exchanges. Our repair process takes four to six weeks from the time we receive your product before it is shipped back to you.

THE TURNLOCK CLOSURE ON MY HANDBAG NEEDS REPLACING. IS THAT SOMETHING I CAN DO MYSELF?

We can send you a new turnlock with instructions for replacement. Please call 1-888-262-6224 for more information.

CAN I SEND MY BAG TO COACH FOR CLEANING?

Unfortunately, we do not offer a cleaning or refurbishing service. We do offer a Coach Leather Cleaner and Moisturizer Set for our Classic Collection.

RETURNS

WHAT IS YOUR RETURN POLICY?

We will be glad to refund or exchange any new and unused merchandise. You may either return your item(s) to a Coach Factory Store or ship your item(s) to our Returns Department.

New, unused Factory merchandise may be exchanged or returned at any Coach Factory Store with an original Coach receipt or mail order packing invoice.

New, unused Factory merchandise may be returned for merchandise credit with a gift receipt.

New, unused Factory merchandise may be returned for merchandise credit only in Full Price stores with an original Coach receipt or gift receipt.

Price adjustments on previous purchases are not permitted.

New, unused Factory merchandise paid for with PayPal must be returned to our Returns Department in Jacksonville, FL for a refund to the original PayPal account. Unfortunately, we cannot offer PayPal refunds for in-store returns. All in-store returns of merchandise purchased with PayPal will receive merchandise credit.

New and unused merchandise purchased via a PayPal account more than 1 year prior and returned will be refunded via a merchandise credit.